Privacy policy

PRIVACY POLICY

This privacy policy sets out how Madarch Cymru uses and protects any information you give Madarch Cymru when you use this website. Madarch Cymru is committed to ensuring that your privacy is protected. If we ask you to provide certain information that can be used to identify you while you are using this website, then you can be sure that it will only be used in accordance with this privacy statement. Madarch Cymru may change this policy from time to time by updating this page. You should read this page from time to time to ensure you are happy with any changes.

WHEN WE COLLECT PERSONAL INFORMATION ABOUT YOU AND WHAT WE COLLECT

We collect and process personal data when you:

• create an account with us.
• visit our website, and use your account to buy goods or use vouchers over the phone, in store or online
• buy online and pay as a guest (and in this case we only collect the payment data).
• make an order in store or over the phone but you don't have an account (or when you don't use it).
• engage with us on social media.
• contact us in any way to make an enquiry, complaint etc.
• compete in competitions.

The type of data we collect includes:

• your name, billing/shipping address(es), orders and invoices, email and telephone number.
• details of any complaints or comments you made by email, via the online help desk or on social media.
• your order history and wishlist selections, if you have an account with us.
• information collected through the use of cookies in your web browser. For more details see Madarch Cymru cookie policy.
• technical information about your internet connection and browser, the type of device you are using and your preferred language.

We do not sell any personal information to third parties. We never have, and we never will. However we share your data with companies such as transport companies and payment service providers so that we can provide you with our services

HOW AND WHY WE USE YOUR PERSONAL DATA

We want to give you the best possible customer experience.

Data privacy law allows this as part of our legitimate interest in understanding our customers and providing the best levels of service.

You can ask for your data to be deleted but if you choose not to share your personal data with us, or decline certain contact rights, we may not be able to provide some services you have requested.

Here's how we use your personal data and why:

• To process any orders you place on our website, over the phone or in store. If we do not collect your personal data when you pay, we will not be able to process your order.
• It may be necessary to transfer your data to a third party to supply or deliver the goods you have ordered, and we may retain the details for a reasonable period afterwards to ensure that the order is completed and to make refunds if necessary.
• To respond to your enquiries, refund requests and complaints. We may keep a record of these for internal record keeping purposes and to make improvements to our services.
• To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and protect your account. We will also monitor your browsing activity with us to quickly identify and resolve any issues and protect the integrity of our website. We will do all this as part of our legitimate interest e.g. by checking your password when you log in and by using an automatic method of monitoring IP addresses to identify potential fraudulent logins from unexpected locations.
• To process payments and prevent fraudulent payments.
• With your permission, to inform you by email about relevant goods and services, including special offers, discounts, events, competitions etc.
  
• You are welcome to unsubscribe from our newsletter at any time. This can be done by logging into your account and updating your preferences or by using the 'unsubscribe' link at the bottom of any promotional email sent by Madarch Cymru.
• To administer any prizes or competitions in which you have entered.

SECURITY AND COOKIES

We are committed to ensuring that your information is secure. In order to prevent access or disclosure of anything about you without consent, we have implemented suitable physical, electronic and managerial procedures to protect and secure the information we collect online.

We use Sage Pay to keep your information secure and inaccessible to other internet users. Sage Pay systems are scanned by Trustwave, an independent Qualified Security Assessor for payment card brands.

Sage Pay is also audited annually by the Payment Card Industry Data Security Standards (PCI DSS).

HOW WE USE COOKIES

A cookie is a small file that requires permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie will help analyze web traffic or let you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, to what you like and don't like by collecting and remembering information about your preferences.

We use traffic recording cookies to identify which pages are being used. This helps us to analyze data about traffic on our web pages and to improve our website in order to tailor it to customer needs. We will only use this information for statistical analysis purposes and the data will then be removed from the system.

In general, cookies help us offer you a better website, by enabling us to monitor which pages you find useful and which you don't. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually adjust your browser setting to refuse cookies if you prefer. This may prevent you from taking full advantage of the website.

MANAGE YOUR PERSONAL DETAILS

You may choose to limit how your personal information is collected and used in the following ways:

• whenever you are asked to fill in a form on the website, look for the box you can click to indicate that you do not want the information to be used by anyone for direct marketing purposes
• if you have already agreed to us using your personal information for direct marketing purposes, you can change your mind at any time by writing or emailing us to post@Yr Ardd Fadarchhome.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission to do so or we are required by law to do so.  We may use your personal information to send you promotional information about third parties in which we think you would be interested, if you tell us that you wish this to happen.

You can request details of the personal information we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held about you, write to Yr Ardd Fadarch, Unit 3 Parc Glynllifon, Ffordd Clynnog, Caernarfon, Gwynedd, LL54 5DY

If you believe that any information we hold about you is incorrect or incomplete, please write to us or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

LIST OF THE COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

Information about the products you have emailed to friends.